GENERAL POLICY
All communications should be directed to sales@su-ave.com.
By buying any item off this site, means that you have read all the rules and regulations that we have listed and agree to them. It also means that you have read this entire advert for the sale of the goods and agree to its content. If you cannot agree to any part of this, then please do not buy. Please direct any questions to the above email address.
THE_HOUSESHOP® SALES POLICY
1: GOODS ARE SOLD ON THE BASIS THAT YOU HAVE READ THE WHOLE ADVERT. IF YOU ARE UNSURE ABOUT ANYTHING PLEASE CONTACT US ON sales@su-ave.com BEFORE PURCHASING.
2: ALL GOODS ARE IN STOCK. ANY ITEMS NOT IN STOCK WILL BE REMOVED SO AS NOT CAUSE ANY CONFUSION.
3: ALL ITEMS WILL BE SHIPPED WITHIN 3 WORKING DAYS OR AS SOON AS PAYMENT HAS BEEN MADE AND CLEARED.
4: WE WILL SHIP TO ANY COUNTRY SO LONG AS THE CORRECT POSTAGE HAS BEEN PAID.
5: YOUR GOODS WILL ONLY BE SHIPPED TO THE ADDRESS THAT YOU HAVE REGISTERED WITH THE PAYMENT COMPANY, UNLESS YOU MAKE OTHER ARRANGEMENTS WITH US BEFORE PURCHASING.
6: IF INCORRECT ADDRESS IS GIVEN OR GOODS ARE RETURNED BY THE POSTAL SERVICES, YOU MUST PAY FOR REPOSTING BY SIGNED FOR OR COURIER.
7: ALL GOODS ARE POSTED VIA FRANKING MACHINE OR PAYPAL POSTAGE THAT GIVES US AUTOMATIC TRACKING INFORMATION.
8: ALL HEAVY ITEMS WILL BE SENT VIA DHL OR TNT.
THE_HOUSESHOP® REFUNDS POLICY
1; REFUNDS WILL ONLY BE GIVEN IF THE GOODS DO NOT MATCH THERE DESCRIPTION. PLEASE MAKE SURE THAT YOU ARE AWARE OF WHAT YOU ARE BUYING. WE CANNOT BE HELD RESPONSIBLE IF YOU DO NOT READ THE WHOLE ADVERT.
2; PLEASE MAKE SURE THAT YOU HAVE READ OUR ADVERT CAREFULLY FOR ANY SPECIAL CONDITIONS OF SALE. RETURN POSTAGE IS TO BE COVERED BY THE BUYER. REFUNDS WILL ONLY BE GIVEN THROUGH YOUR ORIGINAL PAYMENT METHOD. GOODS MUST BE RETURNED WITHIN 7 DAYS OF DELIVERY.
3; WE WILL ONLY REFUND THE TOTAL SALE AND NOT PART SALE, THEREFORE ALL GOODS MUST BE RETURNED. IF GOODS HAVE BEEN SUPPLIED CORRECTLY WE MAY ONLY REFUND THE ITEM AND NOT ANY POSTAGE CHARGES.
4; IF YOU RECEIVE A DISC FROM US THAT DOES NOT PLAY ON ANY OF YOUR EQUIPMENT (INCLUDING PC), THEN THE ITEM MUST BE RETURNED IN 7 DAYS FOR TESTING. IF THE ITEM IS FOUND TO BE FAULTY THEN A REPLACEMENT WILL BE SENT OUT. IF YOUR REPLACEMENT IS STILL FOUND TO BE FAULTY THEN A REFUND WILL BE GIVEN. NO REFUNDS WILL BE GIVEN UNTIL A REPLACEMENT HAS BEEN SENT AND ONLY THEN IF THIS REPLACEMENT DOES NOT WORK.
5; IF YOU DO NOT AGREE TO OUR REFUNDS POLICY OR ANY PART OF THE SALE, THEN PLEASE DO NOT BUY ANY ITEMS. IF YOU WISH TO RETURN OR CLAIM A REFUND PLEASE CONTACT US BY EMAIL sales@su-ave.com WITHIN 4 DAYS OF RECEIPT OF GOODS. PLEASE STATE CLEARLY WHY YOU WISH TO RETURN THE ITEM.
Our Privacy Policy
We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.
(1) What information do we collect?
We may collect, store and use the following kinds of personal data:
[(a) information about your computer and about your visits to and use of this website (including [your IP address, geographical location, browser type, referral source, length of visit and number of page views]);]
[(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;
[(c) Information that you provide to us for the purpose of registering with us;
[(d) Information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters;
[(e) Any other information that you choose to send to us;
(2) Using your personal data
Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
We may use your personal information to:
[(a) administer the website;
[(b) Improve your browsing experience by personalising the website;
[(c) Enable your use of the services available on the website;
[(d) Send to you goods purchased via the website, and supply to you services purchased via the website;
[(e) Send statements and invoices to you, and collect payments from you;
[(f) Send you general (non-marketing) commercial communications;
[(g) Send you email notifications that you have specifically requested;
[(h) send to you [our newsletter and other] marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
[(i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
[(j) deal with enquiries and complaints made by or about you relating to the website;
[Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.]
[We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.]
[All our website financial transactions are handled through our payment services providers, PayPal, Google and Moneybookers. You should only provide your personal information to these after reviewing their privacy policies. We will share information with these payment services only to the extent necessary for the purposes of processing payments you make via our website.]
(3) Disclosures
We may disclose information about you to [any of our employees, officers, agents, suppliers or subcontractors] insofar as reasonably necessary for the purposes as set out in this privacy policy.
In addition, we may disclose information about you:
(a) to the extent that we are required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
[(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.
Except as provided in this privacy policy, we will not provide your information to third parties.
(4) Security of your personal data
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
[We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted.]
Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
[You are responsible for keeping your password and user details confidential. We will not ask you for your password.]
(5) Policy amendments
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. [We may also notify you of changes to our privacy policy by email.]
(6) Your rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee (currently fixed at £10.00).
You may instruct us not to process your personal data for marketing purposes by email at any time. (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)
(7) Third party websites
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
(8) Updating information
Please let us know if the personal information that we hold about you needs to be corrected or updated.
(9) Contact
If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to sales@su-ave.com or by post to The Houseshop, 12 Campden Way, Handforth, Wilmslow, Cheshire, SK9 3JA, United Kingdom.
This privacy policy is courtesy of Employment Law ContractsWebsite Law
